Being a Client Centric Organization
By AdminAJ 
By designing a client-centric business model, organizations can build strong and long-lasting relationships with their clients, increase customer satisfaction, and ultimately drive business growth.
By AdminAJ Responsiveness: The difference between Succeeding and Failing
By AdminAJ 
With the amazing advancements of technology, we receive more messages than ever before that allow us to get connected, get updated and receive requests almost immediately, from both clients and team members. How do we respond effectively?
Why it matters
Running a great business is about so much more than offering a great product or service. Your responsiveness to prospects, clients/customers and others can be a huge difference-maker in whether you succeed or don’t succeed as a team or even a business.
Leadership Insights
Responsiveness is absolutely critical for creating better relationships, trust, and rapport with clients and the people on your team. Responsiveness doesn’t necessarily mean immediately; it means having a system or structure in place so you can respond to inquiries within a reasonable time frame.
Leadership Strategy
3 practices to improve responsiveness:
- As a team, create an agreement to what your standards need to be around responding to clients, team members and other stakeholders.
- As leaders, scan through your e-mails received in the last 24 hours before you shut down for the day to make sure you didn’t miss something. At Awesome Journey, we call this Completing Your Day.
- Determine priority. We get more messages than ever before, but don’t let the overwhelming number of non-essential messages get in the way of healthy and necessary responsiveness.
Awesome Read:
The Importance of Responsiveness
Have an Awesome Month Leaders!
Why Giving Feedback is an Essential Leadership Skill
By AdminAJ 
One key characteristic of a good leader is that they are able to reach organizational goals by motivating others. Giving constructive feedback helps individuals grow by learning how they can improve and by reinforcing the activities they are doing well.
Why it matters?
- Feedback supports employees to see their blind spots that impact their performance
- Feedback helps employees achieve their goals
- Feedback builds trust between the leader and employee
- Feedback influences employee engagement
- Feedback reinforces individual accountability
Leadership Insights
If I asked your leaders what they are working on, their gifts and/or areas of opportunity, could they answer? Would it match what you would say? The answer should be the same and if its not, you have some work to do (feedback).
Challenge: Have ongoing conversations with your leaders to provide feedback like someone did for you in your leadership journey. It may be a difficult conversation, but the benefits are endless to them as a learner, you as leader and your company in achieving awesome results.
Awesome Read:
How Successful Leaders Give Honest Feedback That Inspires People and Does Not Hurt Their Ego
Have an awesome month leaders!
