For leaders who are striving to differentiate their business by providing extraordinary experiences, this book is a must read! The book provides quality insights about how to design “Defining Moments”

It’s lonely at the top. Everyone says it because it can be very true. You’re in a position of power, with everyone below you looking to you for guidance and

As we begin 2018, now is a great time to review or create your Corporate Listening Strategy. CEOs shape the listening in their organization. Here are some questions for you to

What is real learning? As children, we are taught in classrooms through books and lectures, then expected to obtain the skills taught and apply them to our lives and our

When leaders embrace paradoxes, greatness follows. Great leaders need a malleable mindset that can embrace paradoxes in thinking. Over the past year I have experienced many paradoxes throughout the growth

Innovation is a powerful, but often overused word and concept. Every company strives for innovation, but few truly understand how to create a culture that drives it. In my 20

What does being mentally tough mean? What is a mentally tough leader and why is it important to long-term success? Mental toughness in business is the same as mental toughness

Congratulations to STEP Energy for winning the E&Y Entrepreneurs of the Year Award in the Oil and Gas category for the prairie region, and Rosso Coffee for winning the ATB

I was recently in Toronto for a family visit, and on the way home I experienced a very cool leadership moment on my WestJet flight. The flight attendant had just